Q: How long will it take for my order to ship?

A: All orders will be shipped via USPS/UPS depending on the mail service you choose at check out. All orders will receive tracking information. We will also NOT ship your package until ALL
items in your order are available to be shipped.

Typically, regular orders within the United States take 3-5 business days once shipped and 7-21
business days for international orders. It also depends on the type of mailing service speed you have chosen at check out.
If your order has been marked as delivered and was unfortunately lost or stolen please contact
USPS/UPS with the tracking information provided. Once an order has been shipped it is,
unfortunately, out of our hands and USPS/UPS is held liable for your package.

PLEASE NOTE: BUYERS are responsible for any customs and import taxes that may apply!

Our team is not responsible for any delays due to customs.

Q: How long do pre-orders take to ship out?

A: Pre-order production and processing times will vary depending on the release and product -
please be sure to read the product description of the item you're purchasing!
Wait times do not include the time for your package to be shipped, only the time it will be in
production and in quality control. When all the items in your order are available they will then
begin processing for shipping.
Once your order has been shipped you will then receive a notification email that will include your tracking information. Depending on your email settings these may end up in your spam/junk
mail so best to keep an eye out.

***PRODUCTION TIMES MAY BE SUBJECT TO CHANGE***

Q: How much is shipping per order? Can you ship outside of the US?

A: The prices for shipping & handling are automatically generated by the total weight of the order and will be updated when you check out. International shipping is also available!

We have been trying our best to keep rates down and have been eating up as much of the cost as possible, but with the recent up-charge we will have to use the calculated rates from USPS & UPS that
will automatically be shown once you are ready to check out.

Q: Will I be able to update my shipping address?

A: Yes. If you have entered your address incorrectly please use the Contact Form to provide us with the correct address or email us directly at Info@digitalalchemists.co with your order number
and new shipping details.
If your order has already been shipped, the address provided cannot be changed. We suggest you speak to your local USPS/UPS with the tracking information provided to see if they will be able to change it for you. We will only be able to resend your package if it has been sent back to us.

Q: My order has been sent back to you guys what do I do?

A: If your package has been sent back we will notify you via email regarding the situation. As a courtesy, we will ship your order out ONCE more (U.S Orders ONLY USING USPS) free of charge. If for any reason the package is shipped back to us a second time, however, we will have to charge for re-shipping the package again and any further attempts thereafter. Please
make sure that the address provided is correct to avoid any errors/delays with your packages.

Q: I just made a purchase and forgot to add something to my cart! Will I be able to combine my orders?

A: Unfortunately, we will not be able to combine your orders per request once your order has been submitted. Combining orders affects shipping rates as the price is based on the weight of
your package. If our team were to combine the orders, there would be no way for our team to charge the difference for any of the added products. This may also further delay orders as wait
times vary per item and release. As such, we try our best to minimize any errors or delays with
your order's and urge our customers to please verify and confirm their purchases prior to check out.

Q: I forgot to input the discount code before submitting my order!

A: Any and all codes MUST be applied prior to submitting payment and will ONLY apply if the customer inputs the code prior to check out. The code cannot be applied after your purchase has been finalized.

DISCOUNT CODES CANNOT BE STACKED.

Only one discount code can be used at a time. During certain sales, our store may have discount codes that are automatically applied to your
purchase which will not allow you to use any of your redeemed discount codes.
Please save those codes for your next purchase when a discount code is not automatically applied to your order.

Q: I received the wrong item/I am missing an item from my order! What do I do?

A: If you have received the wrong item or are missing anything from your order please notify our team as soon as possible. This must be done within 30 days of delivery or our team will not be
able to accommodate any changes or requests after the 30-day threshold.

Q: How do you suggest we wash your apparel?

A: We suggest you please cold wash and hang dry our apparel. Care instructions will also be
provided on the label of each garment. If you have any questions or concerns please email our
team for further information.
Please DO NOT hot wash and dryer our apparel as it may damage the item and its longevity